At Woolmouse, we strive to give our customers the most enjoyable shopping experience possible. To make sure that happens, we make sure our store policies are fair, clear and transparent. Read on to see all our policies below. If you can’t find the exact information you’re looking for, please get in touch and we’ll do our very best to help you out.
Returns and Refunds
Should you have any issues with any of our products please email us at as soon as you can. We are happy to do everything we can to resolve your problem, within reason of course. The 'legal stuff' is available on a link at the bottom of the checkout page.
Information about the Warranty
Please follow the care instructions provided with our products as we cannot accept any responsibility for misuse, accidental or otherwise. If for any reason you are unsure of washing instructions feel free to contact us at and we will be very happy to advise you.
Shipping and Delivery
We endeavour to post items within 2-3 working days, but should an issue arise we will contact you by email. Domestic deliveries are sent Royal Mail 2nd Class and International deliveries by Royal Mail International Tracked or Signed. Please Be Aware International Orders May be Subject to Extra Taxes / Duties which are levied when the order arrives at its destination, Please Check With Your Local Customs Office For Further Information Before Placing Your Order. Details Of Countries In World Zone 1/2 Can Be Found at
Delivery costs, which are subject to change are as follows:
Domestic (United Kingdom) £3.20
Europe under 100g £10.10; up to 250g £10.25; up to 500g £11.70; up to 1kg £13.70;
up to 2kg £15.25
USA under 100g £11.85; up to 250g £13.45; up to 500g £18.10; up to 1kg £24.50;
up to 2kg £31.95
World Zone 1 under 100g £11.75; up to 250g £12.70; up to 500g £16.35; up to 1kg £21.40;
up to 2kg £25.65
World Zone 2 under 100g £12.80; up to 250g £14.15; up to 500g £18.55; up to 1kg £24.50;
up to 2kg £31.00